@lorcanD tweets related to: Slides, Northumbria, Presentation, Libraries, Service

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Service quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22-25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website...
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MT @ARLnews: Slides of Northumbria presentations on library service quality are now on #LibQUAL website: http://t.co/BiUCydT2uP

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