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RT @opentopic: We think #UserGeneratedContent will naturally come from loyal customers who want to invest the time / are farther in lifecycle | #CMGRChat
RT @Karuana: You can empower your customers confidence to do visionary things with trust. There is no substitute. #wpc14 #BeTheChange
RT @BrianBlatnicki: The customer doesn't care what department you work for, - just saying! #AtomicChat ~Exactly!!
The Top 25 Socially Engaged Companies on LinkedIn Invest in Employee and Customer Relationships via @BrianSolis
RT @ceQuilibria: A6 Taking the time to research who your customer is and what networks they use #contentchat
A3: You can't ignore where your customers are, where the conversation is nor the opportunity to grow your biz & profits! #ContentChat
RT @YouTernMark: A small, socially-enabled team can listen, engage & serve their customers FAR better than a huge old-school org #socbizchat
A4: depends on your brand and what expectation you have set with your customers Customers don't care about timezones/hours #SproutChat
A1: Determine value, can you build a community, connect with potential customers, influencers & add value #SproutChat
RT @harrisonia: A1a) Social CRM has more avenues to reach customers than just telephone, email, and postal mail. #brandchat
RT @CTrappe: Share content to share knowledge and connect (with customers). #contentchat
A3: Invest the time, money and research to make sure that employees and customers can access & use ur site via mobile #b2bchat #brandchat
RT @SFerika: A2 your customers--and prospects-- are watching how you're treating folks via social, so it's very important #sproutchat
RT @alicia_slick: I think it is important for customers to know that their voice and opinion is being heard. #SproutChat
RT @Hyken: "That's right!" is a useful technique to neutralize complaining customers.
RT @SMSJOE: A4 I should say where your customers are and you can add value/utility #cxo
A4: No, can't be everywhere effectively!! Know where your customers are and talking about you #CXO
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