Next, you'll be asked to connect with Twitter. Rest assured, we will never send a tweet from your account without your permission.
A5: Customer service, CMO's and even sales to a certain extent, those that touch the customers most #CXO
A3: Track the customer from start to end, use the data to cultivate stronger relationships!!
A1: #CX change can either create loyal customers or alienate them, creating a healthy culture for ur biz #CXO
A1: I certainly hope so! I think many companies are turning towards a customer first centric culture, puttin it at the top #SMChat
RT @LovelyLu: A3 Any service that isn't complete risks giving bad service to customers. #custserv
RT @stephaniethum: A4 Don't let #data be the only thing. Keep a keen eye on the readiness of staff to sell to new customers. #CXO
RT @dbvickery: A2: Let's say you are going "all in" w/ FB Fan Page. Social listening and analytics determines your customers prefer Twitter -> adapt #CXO
A1: Yes, data can give you the where, the why and the conversation. Let's you feel the customer & provide understanding #CXO
A2: Goin on a rant, using a nat'l holiday to sell, offending your customers #brandchat
A1: Listening to the customer, taking action to their needs and showing them you value their business #brandchat
Mktrs not understanding the full scope of layering marketing trdt'l with social, it may work for a bit but won't hold the customer #daychat
See what's Trending Now for @lttlewys