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RT @CASUDI: A3 Most important to understand > your customer's experience > ongoing feedback & listen #custserv
RT @vegecomgirl: A4. I also like to connect directly with some readers/customers for direct feedback #cmworld
A5: Yes, It allows marketing depts to see trends, what their customers are doing and make predictions #CXO
RT @Natasha_D_G: Orgs must use data 2 determine trends & usage patterns & ID customer churn & triggers A3: #cxo
RT @LovelyLu: A2 Make sure everyone is educated and equipped to handle your customers with the same message. #cxo
RT @iSocial_Fanz: When marketers know the customers & engage they will better understand the changes needed & customers will notice! #cxo
RT @BizForum_Debate S2- Example: KlearGear sued cust who posted neg comment for $3,500. Was in T&S. #bizforum~Can't require that of Customer
RT @samfiorella: Tonight's debate: "social media contracts" with employees & customers. Good, Bad, Reality. #bizforum
RT @BizForum_Debate: Brands need "socialmedia contracts" w/employees & customers #bizforum tonight ~*rubs hands together* Love this convo!!
A1: Sales! Returning/new customers. brand recognition offline as much as online #brandchat
RT @KenanSaatcioglu: Customers need good #experience, give them the best you can #custserv
RT @KateNasser: All customers want to be satisfied. Do we have the patience, curiosity, and critical thinking to find the answer?! #custserv
RT @heidicohen: Q4] Answer customer questions, show them how to use your products, think styling & make them laugh #cmworld
A* Put your C-Suite in the role of the customer, let them see from another point of what what the Cust xperience is #UnderCoverBoss #CXO
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