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RT @SMSJOE: A4 I should say where your customers are and you can add value/utility #cxo
A4: No, can't be everywhere effectively!! Know where your customers are and talking about you #CXO
RT @IBMbigdata: Q1: To what extent should #marketing influence "service" interaction with customers? Explain #cxo #mktg
RT @iSocial_Fanz: You can't sell & be engaged with your customers & prospects w/o doing it your employees first! #CXO
A5: Customer service, CMO's and even sales to a certain extent, those that touch the customers most #CXO
A3: Track the customer from start to end, use the data to cultivate stronger relationships!!
A1: #CX change can either create loyal customers or alienate them, creating a healthy culture for ur biz #CXO
A1: I certainly hope so! I think many companies are turning towards a customer first centric culture, puttin it at the top #SMChat
RT @LovelyLu: A3 Any service that isn't complete risks giving bad service to customers. #custserv
RT @stephaniethum: A4 Don't let #data be the only thing. Keep a keen eye on the readiness of staff to sell to new customers. #CXO
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