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RT @CASUDI: A3 Most important to understand > your customer's experience > ongoing feedback & listen #custserv
RT @LovelyLu: A3 Always collect feedback so we can improve upon the experience! #custserv
A2: Sometimes, I alwys give a store 3chances before I make a decision. Everyone has a bad day & sometimes I'm not the best cust #custserv
A1: I shop by #custserv, then brand. I am alwys hoping that shopping via website or store will become seamless!
RT @KenanSaatcioglu: Customers need good #experience, give them the best you can #custserv
RT @KateNasser: All customers want to be satisfied. Do we have the patience, curiosity, and critical thinking to find the answer?! #custserv
A2: We like to think so, not only on Social platforms but offline as well. It's finding out the expectations that are challenging #custserv
A1: From measuring, yes. There are those that don't give feedback, don't give input. Can only measure what there is data for #custserv
RT @mark_BCP: A10: The expectations have been established... continue to meet or exceed them!! #custserv
A8: Create the internal culture that the team falls back on, they will carry that over to their job & the Cust!! #custserv
RT @GregOrtbach: A8: Step 1: Care. Step 2: Share with the team top to bottom. #custserv #Culture
RT @FrankEliason: In today's world Customers talk and share real experienced; that is your real brand message #custserv
RT @FrankEliason: Key to recovery is not just making sure the Customer is cared for but also fixing the root cause #custserv
A7: Customers have a lot of choices, to recover one, is a feat and they tend to appreciate and become loyal to the effort #custserv
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