RT @ajmunn: A5: Social used as one way to address custserv whilst custexp lives everywhere brand touches ppl. Different concepts #smchat
RT @helpgizmo: A1 Customer engagement is all about relationship building, and good relationships are built on empathy and respect. #custserv
A2: Ugh, assumptions... not everyone is using Social for #custserv, it could be they don't have the capability or know how #smchat
A1: Yes, Companies should have an established Twitter, IF it makes sense. If they do use it for #CustServ, need to be clear about it #smchat
Thanks so much @GaylordPalms!! Fantastic stay with amazing #custserv
RT @MarshaCollier: "the right strategy doesn't change, the tactics do" ~@RichardNatoli #custserv
RT @MarshaCollier: Tonight's Topic --> What can big business learn from small business about #custserv?
Ready for Q!?
RT @drnatalie: #BrainCandy: "Only the wisest and stupidest of men never change." — Confucius #SCRM #PR #custserv
RT @Hoovers: A1: #Custserv metrics are in for an overhaul. Traditional measures don't always translate on social. #smchat
RT @marketing_jason: A4. True. Some problems need someone to intervene to reach resolution. #custserv ~Exactly!!
RT @mbti_estj: A3.Need different strokes for different folks..selfserv,chat,phone,etc #custserv
RT @SJAbbott: A3 If you design a Self Service program as a cost saving measure, you're probably doing it wrong. #custserv ~Rite??
RT @LovelyLu: A3 Any service that isn't complete risks giving bad service to customers. #custserv
RT @TedCurtin: Keep in mind that Self-Serve doesn't have to mean lack of engagement! #custserv #custexp
See what's Trending Now for @lttlewys