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RT @SMSJOE: A4 I should say where your customers are and you can add value/utility #cxo
A4: No, can't be everywhere effectively!! Know where your customers are and talking about you #CXO
RT @ShailKhiyara: A2: Use reach to connect & engage w/ subset of people who matter & superserve them. Flip the funnel. #CXO
RT @DebbieSzumylo: A1 in an "ideal" structure marketing and #cx align together to create great experiences #CXO ~Exactly!!
RT @IBMbigdata: Q1: To what extent should #marketing influence "service" interaction with customers? Explain #cxo #mktg
RT @iSocial_Fanz: You can't sell & be engaged with your customers & prospects w/o doing it your employees first! #CXO
A5: Customer service, CMO's and even sales to a certain extent, those that touch the customers most #CXO
A4: Not adapting to changes, leaders that don't want change, not embracing changes #CXO
A2: Open internal communications, #sCRM's that are combing the online/offline cust relationship and rapid response for cust serv #CXO
RT @SJAbbott: A1 Sometimes it's just learning new efficiencies to deliver the experience that adds to the bottom line. #cxo
A1: #CX change can either create loyal customers or alienate them, creating a healthy culture for ur biz #CXO
RT @SJAbbott: A1 SoMe becomes part of the fan experience. By participating with fans, they can boost support and competitive interaction. #cxo
RT @iSocial_Fanz: I can't play basketball with Lebron or Step on the field with the Steelers but relate & engage over social & I will feel connected! #CXO
RT @DebbieSzumylo: A1 Recognize that a sporting event generates passion, strong opinions & loyalty. Use those forces to look for opportunity. #cxo
RT @jameskobielus: A1: #CXO Social media is the multidimensional "roar of the crowd" that tells you whether fans are cheering or jeering the action "on field."
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