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A5: Customer service, CMO's and even sales to a certain extent, those that touch the customers most #CXO
A4: Not adapting to changes, leaders that don't want change, not embracing changes #CXO
A2: Open internal communications, #sCRM's that are combing the online/offline cust relationship and rapid response for cust serv #CXO
RT @SJAbbott: A1 Sometimes it's just learning new efficiencies to deliver the experience that adds to the bottom line. #cxo
A1: #CX change can either create loyal customers or alienate them, creating a healthy culture for ur biz #CXO
RT @SJAbbott: A1 SoMe becomes part of the fan experience. By participating with fans, they can boost support and competitive interaction. #cxo
RT @iSocial_Fanz: I can't play basketball with Lebron or Step on the field with the Steelers but relate & engage over social & I will feel connected! #CXO
RT @DebbieSzumylo: A1 Recognize that a sporting event generates passion, strong opinions & loyalty. Use those forces to look for opportunity. #cxo
RT @jameskobielus: A1: #CXO Social media is the multidimensional "roar of the crowd" that tells you whether fans are cheering or jeering the action "on field."
A1 listening abd responding to fans in real time, using the data to predict trends & assist in analysis #CXO
RT @gusmcnab: A1: Social media is great as it gives instant feedback and that's important when the discussion is based around a fixture list #CXO
RT @JohnCockerill: ^JC A5: Better define and align customers and company desires and needs #CXO
RT @alexloach: A3: In order for employees to deliver exceptional service experiences, excellence must be normalized. #cxo
RT @MarkOrlan: A3: Give agents/employees the tools and authority to make customer-centric decisions…and step away. #CXO
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