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RT @sprout_sarah: A1) Encourage conversation and creativity with every task. Let employees decide how to tackle. #hbrogue
A4: Poor internal culture, lack of trust & communications between mgmt & employees & faith in what you are doing #IMCChat
RT @alexloach: A3: In order for employees to deliver exceptional service experiences, excellence must be normalized. #cxo
RT @temafrank: Poor training and poor pay don't lead to great customer experience either! #cxo ~Happy employees ;-)
A4: Ask the customers and the employees... where is the disconnect on the both sides #BrandChat!
A1: Most of them!! Marketing is silo'd from cust serv & actual stores. huge disconnect. Employees don't kno/understand Social #BrandChat!
RT @SFerika: A2 make it easy for your employees to share your content -- post on Chatter+intranet, use Click to tweet, etc. #brandchat
A2: Your Employees! They are the best people to seamlessly blend offline & online! Clear strategy & buy-in from them engages custs #CXO
A2: Disagree with a caveat, internal comms should be set up for complaints/employee grievances that C-suite sees/handles #bizforum
RT @samfiorella: Tonight's debate: "social media contracts" with employees & customers. Good, Bad, Reality. #bizforum
RT @Hyken: A8: Listen to your customers... AND YOUR EMPLOYEES! Both have amazing ideas, insights, suggestions, etc. #cxo
RT @Hyken: A7: Core values are your standards. Employees should be empowered to deliver the standard versus encumbered by rules. #cxo
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