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Once you start the convo, keep talking to them, connect other places #SocialTrifecta, try to meet offline!! #SocialChat
RT @bryankramer: A5: Digitizing the once traditional processes, to emulate the offline human interactions and systems is no small task #socbizchat
RT @bryankramer: A5: It's about integrating the offline world with the online into a seamless interaction. This is the new Sharing Economy. #SHRM14
RT @CTrappe: Online and offline should be seamless. That's what we strive for. I consider online just as real life as offline. #cmworld
A2: Open internal communications, #sCRM's that are combing the online/offline cust relationship and rapid response for cust serv #CXO
Morning #brandchat I'm Brandie freelance Community Manager, helping people to build, grow & develop strategy for their online/offline brand
I'm with @tamcdonald on this, marketing is part of #CX, the key is to align the experience on all platforms, offline & online #daychat
I see a lot of brands that have great mrktg & entertain us online,does that translate/carry over to offline/purchase experience? #BrandChat!
A8: Yes, listening to the Community and making sure the online/offline is the same #CustServ will help u adjust to better serve ur customer
RT @bornonjuly4 A: Track Online and Offline Channel attribution to conversion using modeling techniques like Time Decay Attribution #cxo
A2: Your Employees! They are the best people to seamlessly blend offline & online! Clear strategy & buy-in from them engages custs #CXO
A1: Sales! Returning/new customers. brand recognition offline as much as online #brandchat
A2: We like to think so, not only on Social platforms but offline as well. It's finding out the expectations that are challenging #custserv
A2: Lots of inhouse training. Open comms between marketing, offline & online departments #SMChat
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