RT @Jon_Ferrara: A1: Traditional #CRM is for management reporting. #SocialCRM is about Relationships. #Brandchat
A1: Social CRM, integrates social profiles into old school CRM systems, a necessity in managing relationships in #SocBiz #BrandChat.
RT @helpgizmo: A1 Customer engagement is all about relationship building, and good relationships are built on empathy and respect. #custserv
A1: Ignoring their employees and just pushing sales messages. Encourage employees and relationships #BrandChat
RT @JamesMSama: You'll know when a relationship is right for you - It will enhance your life, not complicate your life.
RT @blaisegv: Social networks maintain relationships as people move between communities. They are held together by pre-existing relationships #vircomm14
A3: Track the customer from start to end, use the data to cultivate stronger relationships!!
A2: Open internal communications, #sCRM's that are combing the online/offline cust relationship and rapid response for cust serv #CXO
A4: Building a relationship, talking with them, sharing their content and meeting them in person. Find a common interest #CMWorld
A5: Besides have great content? Build relationships, share interesting things about their business not just themselves #ContentChat
See what's Trending Now for @lttlewys