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RT @MerlinUWard: A8 #custserv strategy focuses on retention and inquiries. Community focuses on rallying around worldview. #mediachat
RT @MichaelMooneyy: A5) There is no secret sauce. Provide value. Gimmicks get attention, value gets retention. #SMXChat
RT @9INCHmarketing: Retention is the new acquisition. It's time to focus on retaining customers #marketing #cx...
RT @CarlaJohnson: A8: Beyond just getting the sale, retention matters. Size of sale matters. Upsell matters. Referrals matter. #CMWorld
Companies more focused on acquisition than retention: stats via @Econsultancy
RT @tracibrowne @michelelinn Check out what Maersk is doing #cmworld #retention ~They do a fab job across the board!
RT @lovelylu: A1 Understand the customer's journey from getting them, to purchase and beyond (retention, loyalty, custserv) #CXO
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