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RT @ambercleveland: A4. Re-train in a way that allows existing employee base to participate rather than just be a trainee. #SMChat
RT @ambercleveland: A4. Create an opportunity to re-energize and re-focus, weave service mindset into the fabric of an org #SMChat
RT @IamOkema: #smchat it is good to have established relationships both in house and outside as well. Rapport with community.
RT @SFerika: A2 training early and often on ur brand+service messaging and values is key + sharing stories illustrate best practices #SMchat
A2: Lots of inhouse training. Open comms between marketing, offline & online departments #SMChat
A1: Companies need to create an open culture, that is across all departments, voice & service is the same!! #SMChat
A1: Yes, anytime we divide our attention, focus is skewed. That being said, some people can & are successful multi taskers #smchat.
RT @cheekysu: A2 Paying attention to who your likes, RTs & favorites are coming from tells you who your most interactive audience is #smchat
RT @trulioo: #customerservice doesn't depend on one department only. It is a combined effort, so sharing information is key #smchat
A5: Clear comms, stronger culture allow for open ideas, internal trust and stronger company, customer wins #SMchat
RT @smsjoe: A3 bring insight based on fact that speaks their language not just jargon #smchat
RT @ambercleveland: A2. Identify actionable steps and start moving towards resolving issues customers are having. #SMChat
A2: Implementing some of the cust suggestions, let people kno u care & you have not only listened you have made changes #SMChat
RT @smsjoe: A1 ask questions to clarify and seek to understand #smchat
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