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RT @marshacollier: MY expectations are more stringent than my customer. Unparalleled #custserv is up to ME - not them A2: #custserv
RT @josealbis: Good read - How to Utilize Social to Manage Customer Expectations
Expectations of a brand's social media manager via @RaganSocial Great post by @CTKerney
RT @zacharyjeans: The Reason So Many Brands Fail On Social Is That They Don't Actually Talk To Their Customers #DF13
RT @IBMbigdata: Calling all #CEM 10 min 2 #CXO chat| Tangible Customer Connections w/ @josephmichelli #voc #nps
How Positive Emotions Increase Long-Term Conversions and Customer Lifetime Value via @KISSmetrics
RT @jkcallas: Do good for others without expectation of anything directly in return... via @TedRubin
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