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RT @marshacollier: MY expectations are more stringent than my customer. Unparalleled #custserv is up to ME - not them A2: #custserv
RT @josealbis: Good read - How to Utilize Social to Manage Customer Expectations
Expectations of a brand's social media manager via @RaganSocial Great post by @CTKerney
RT @jkcallas: Do good for others without expectation of anything directly in return... via @TedRubin
RT @sugarcrm: Why Your Company Needs a Chief Customer Officer (via #CRMDaily) #SugarCRM
Three Psychological Secrets to Turn Visitors into Customers by @bushraazhar via @SpinSucks
RT @MikeVanDervort: Create a Bank of Goodwill by being Forward with Customers by @NickCicero
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