@lttlewys tweets related to: Opportunities, Bonds, Customers, Social Media, Comments

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As more brands are making their way to social channels, knowing how to deal with negative comments addressed to their brand or store is becoming a real issue. Frequently customers will voice their disappointment with the brand through social channels, only to be ignored and forgotten, causing more frustration and angry messages, viewable by hundreds of their friends.
Brandie McCallum Twitter

RT @socialmediaclub: When Customers Attack: Turning Negative Comments into Opportunities!! http://t.co/OFGmhFMxMC #socialmedia #bonds

Brandie McCallum Twitter

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Brandie McCallum

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