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RT @lovelylu: A1 Understand the customer's journey from getting them, to purchase and beyond (retention, loyalty, custserv) #CXO
RT @tracibrowne @michelelinn Check out what Maersk is doing #cmworld #retention ~They do a fab job across the board!
Spent an amazing hour @DryHootch talking w/ @VeteransTrek about their upcoming journey! Plz check 'em out #22Vets
Companies more focused on acquisition than retention: stats via @Econsultancy
RT @9INCHmarketing: Retention is the new acquisition. It's time to focus on retaining customers #marketing #cx...
RT @Galactic: Excellent read on the growth + journey of @evernote. #marketing #tech
RT @sugarcrm: Why Your Company Needs a Chief Customer Officer (via #CRMDaily) #SugarCRM
Three Psychological Secrets to Turn Visitors into Customers by @bushraazhar via @SpinSucks
RT @MikeVanDervort: Create a Bank of Goodwill by being Forward with Customers by @NickCicero
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