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RT @lovelylu: A1 Understand the customer's journey from getting them, to purchase and beyond (retention, loyalty, custserv) #CXO
RT @tracibrowne @michelelinn Check out what Maersk is doing #cmworld #retention ~They do a fab job across the board!
Spent an amazing hour @DryHootch talking w/ @VeteransTrek about their upcoming journey! Plz check 'em out #22Vets
Companies more focused on acquisition than retention: stats via @Econsultancy
RT @9INCHmarketing: Retention is the new acquisition. It's time to focus on retaining customers #marketing #cx...
RT @Galactic: Excellent read on the growth + journey of @evernote. #marketing #tech
RT @MarkOrlan: Why is it so hard to change customer behaviour? via @HBR
RT @9INCHmarketing: Act Locally RT Don't Engage Customers on a Global Level via @jackmonson
What's Your Purple Goldfish - 12 Ways to Win Customers & influence WoM from @9INCHmarketing
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