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RT @KareAnderson: @addvocate identifies which #employees are apt #social brand ambassadors+Help them be articulate: #Youtility approach
So @mkonnikova, Sherlock Holmes took 3 pipes to solve the red-headed employee's concern… What was the reason they hired him? #dent2013
To be clear on this @Delta, it's not about being delayed, it's the lack of empowerment given to employees to fix things /cc @DeltaAssist
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