Marilyn Suttle
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Custserv Tweets by @marilynsuttle
7 Steps to Service Recovery by Guest Blogger Nancy Friedman
TY! RT @billquiseng:7 Steps to Service Recovery via @marilynsuttle via @Noosamouse #smallbiz #custserv #customerservice
“RT @billquiseng: FORBIDDEN CUSTOMER SERVICE PHRASE: "I don't know." PROPER: "Good question. Let me find out for you." #custserv...”
The Words You Use Sets the Tone for the Customer Experience
Great video! RT @hyken: New YouTube Video: The Words You Use Sets the Tone for the Customer Experience #custserv #video
Online chat rooms - What are your service excellence best practices? What are your petpeeves?
What are your #custserv best practices/pet peeves for online chat rooms? *on @Focus )
WYG Quick Tip - Impressions Matter
Have you seen our video about #custserv impressions?
Six Major Customer Trends and What They Mean for Your Business
RT @micahsolomon: Visit the great Who's your Gladys blog : guest post from @micahsolomon : lNew #custserv trends...
Focus - Connect with 1000s of leading business experts. Get quality answers to your business questions.
@TheGreatLight Thanks for posting your answer to my #custserv question. Great insight!
Quotes to Inspire Customer Service Excellence
Thank you! RT @amanet: Quotes to Inspire Customer Service Excellence (RT @marilynsuttle) #CustServ #Management |
“Thanks for the mention! RT @mardemir: How you think about your customers influences how you respond to them."Marilyn Suttle #quote #custserv”
“Thx RT @debbielaskeymba: Inspiring #CustServ tweeps: @CustServGreeter @BruceTulgan @RichardRShapiro @TheIndigoGirl @GinaAbudi...”
Help! I'm Tired of Cleaning up Other People's Messes
Help! I'm Tired of Cleaning up Other People's Messes #custserv
An Excerpt from "Who's Your Gladys": Customers Aren't Problems, They're People
We appreciate you!RT @richardrshapiro: Thanks to@marilynsuttle& @lorijovest for guest blogging on my website! #custserv
“TY! RT @billquiseng: Just attended a #custserv presentation by @marilynsuttle. Great takeaways. If you get a chance to attend a future...”
How Southwest shows employees the LUV
Great example of what #custserv is all about (via Randy Gage)
“Shock Your Customers” Says Guest Blogger Harry K. Jones
Thank your @HarryKJones for the great guest #custserv blog post today at
Who's Your Gladys?
Shout out an appreciation for two top #custserv blog posts this week: @DanWaldo and @LoriJoVest at
Guest Blogger Dan Waldschmidt Shares Why Outrageous Customer Service is All that Matters
Thanks @danwaldo for the awesome #custserv guest post!!!
Like Water Off a Duck’s Back
TY! RT @mkcallconsult: RT @marilynsuttle:Like Water Off a Duck's Back -customer service must #custserv #in #retail #cex
Read What Your Customer’s Face is Telling You
RT @writethecompany: RT @expertinservice Read What Your Customer's Face is Telling You - via @marilynsuttle - #CustServ
“RT @lorijovest: Happy custserv”
