Gladys Tweets by @marilynsuttle

Six Major Customer Trends and What They Mean for Your Business

RT @micahsolomon: Visit the great Who's your Gladys blog : guest post from @micahsolomon : lNew #custserv trends...

May 3  - Whosyourgladys (Reply hRetweet òMore

Game-changing Service Tips That Make Customers Spread Good News About You

TY! RT @avgjoegeek: Game-changing Service Tips That Make Customers Spread Good News About You | Who's Your Gladys?

May 2  - Whosyourgladys (Reply hRetweet òMore

Gladys Recommends - The Welcomer Edge: Unlocking the Secrets to Repeat Business Today

Gladys Recommends – The Welcomer Edge: Unlocking the Secrets to Repeat Business Today

Apr 2  - Whosyourgladys (Reply hRetweet òMore

7 Practical Points - An Excerpt From Who's Your Gladys

7 Practical Points – An Excerpt From Who's Your Gladys

Mar 29  - Whosyourgladys (Reply hRetweet òMore

Taming the E-mail Webinar

E-mail driving you crazy? Use "GLADYS" code for 10% off Randy Dean Taming E-mail webinar on March 14 --

Feb 13  - Ping.fm (Reply hRetweet òMore

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

Thanks! RT @linfacereader: Who's Your Gladys? Learn from customer expert Marilyn Suttle and how to handle her.

Jan 30  - Whosyourgladys (Reply hRetweet òMore

“Our Who's Your Gladys service excellence blog was just nominated for the Verstile Blogging award.”

“Delighted! RT @richardrshapiro: Thank you very much for allowing me to be a guest blogger on Who's your Gladys? @marilynsuttle...”

Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

Tiffany Peterson shares "The 5 Gates of Closing a Sale" on our Gladys podcasts -

Oct 26  - Whosyourgladys (Reply hRetweet òMore

“Thx! RT @amandajoycemoss: Got Happiness? Got Committment? | Who's Your Gladys? | Expert Customer Service Tips and Advice...”

Are You Adding that Certain Something Extra?

We featured an example of service excellence today on the Gladys blog from Kathleen Davenport Photography

Oct 19  - Whosyourgladys (Reply hRetweet òMore

Who's Your Gladys?

On Behalf of Customer Service Week – How to Soothe a Gladys

Oct 3  - Whosyourgladys (Reply hRetweet òMore

“@jeannebliss Hi Jeanne! Doing great, thanks! I'm in Alberta Canada giving a "Gladys" talk for eWomenNetwork tomorrow. And you?”

Who's Your Gladys? | Podcasts

New "Who's Your Gladys?" podcast: 5 Ways to Double Your Sales with @NancyDrewCoach

Sep 23  - Whosyourgladys (Reply hRetweet òMore

“New "Who's Your Gladys?" podcast: 5 Ways to Double Your Sales with @NancyDrewCoach”

Who's Your Gladys?

Thanks! RT @lisamininni: Who's Your Gladys - @marilynsuttle - excellent customer service blog!

Sep 6  - Whosyourgladys (Reply hRetweet òMore

Who's Your Gladys?

Excellent article on our "Who's Your Gladys?" blog today, from service expert Dennis Snow, author of "Lessons From...

Sep 6  - Whosyourgladys (Reply hRetweet òMore

Who's Your Gladys?

Do you offer credible service? It's the topic of today's "Who's Your Gladys?" blog post.

Aug 22  - Whosyourgladys (Reply hRetweet òMore

Who's Your Gladys?

Today's blog post is an excerpt from "Who's Your Gladys?" - When you have to guide a customer's behavior, be...

Aug 10  - Whosyourgladys (Reply hRetweet òMore

Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

If you've not yet purchased your copy of "Who's Your Gladys?" - it's less than $10 on Amazon.com tonight....

Aug 10  - Amazon (Reply hRetweet òMore
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