Author, Personal and Professional growth, emotion management expert. Follow me on twitter for happy relationship tips for work and personal life.
Metro Detroit Area, Michigan
Imagine if you could look at a line on your newly hired service provider's chin and know that he prefers to receive verbal appreciation. Imagine if the shape of your upset customer's nose can tell you the best way to calm him down.
RT @writethecompany: RT @expertinservice Read What Your Customer's Face is Telling You - http://whosyourgladys.com/blog/?p=4726 via @marilynsuttle - #CustServ