@mstewartjr tweets related to: Knives, Cars, Luggage, Business, Philosophy

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Do you know about the Raving Fans concept? It says that because of the poor service received in the past, customer expectation is often low. To me, if one's business goes above and beyond to satisfy, you will not only gain customer for life, but an advocate in the community.
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What knives, cars and luggage have to do with business philosophy: http://t.co/WGR7HXGX0m

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