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RT @ValaAfshar: Customer feedback is a gift. Accept graciously, unwrap enthusiastically, share kindly, and improve continuously. #custserv
Serving customers across social media platforms is crucial. Great examples in this quick read. #CustServ #CustomersFIRST #SocialBusiness
RT @Hyken: Believe it or not, #custserv reps people too If you treat them that way, you have better chance of getting results
RT @Hyken: Exactly! RT @KateNasser: The challenge of excellence is consistency of quality not repetition of action. #custserv
How would a brand train employees to become #1 in #custserv (Customer Service) without a "do" or be fired approach? Where is the "buy in?"
RT @MarshaCollier: Q7: Are you as a customer challenged by using customer service methods on mobile? #custserv
RT @MarshaCollier: Q5: Can scripts be used in social customer service? If yes, will customers know?
RT @Hyken: Here's a script for managers: Hire right, train well, reinforce what people did right. That's the script you need! #custserv
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