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The term "Social CRM" means many things to many people, and often not the same thing twice. One thing we can all agree on, is the acronym element - CRM stands for Customer Relationship Management. So what about it? How can social media support the professional relationships you maintain with your valued customers?
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RT @louiebaur: 4 Social CRM Tools to Improve your Professional Relationships http://t.co/22ClqpVs via @matt_hodkinson

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