@ngagerapp tweets related to: Consumer Privacy, Conversations, Business, Social Media

Social media represents a new frontier in customer engagement. Not only can companies participate in conversations, a dizzying array of tools now help them listen to conversations as well. This isn't news though. Everyone understands the importance of social media in business right?
N. Gager* Twitter

Are Businesses Invading Consumer Privacy By Listening to Social Media Conversations? http://t.co/m3AT91jtyZ #socialmedia

N. Gager* Twitter

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