@powerfulpoint tweets related to: Customer Experience, Words, Kalina, Janevska

Subtle clues play a huge role in customer experience design and execution. The aspects of the experience that are not obviously noticeable and do not appear in traditional customer research reports because customers fail to point out, are in fact crucial to the outcome of the interaction between the customer and the experience touchpoint.
Gavin McMahon Twitter

When the choice of words make a huge difference in the customer experience I Kalina Janevska http://t.co/4HwjvhZiqk

Gavin McMahon Twitter

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