Joe Sanchez

Who says #innovation is dead? MIT Team Creates Ketchup Bottle That Pours Like Milk

RT @BoozCompany RT @stratandbiz Is Your #Innovation #Strategy Aligned with Your #Culture? via @72keys

GSA's Kostin to lead new federal Digital Services #Innovation Center < Congrats @gwynnek! HT @fedscoop

MT @stevenvdc Calling all developers: Be a Presidential #Innovation Fellow. Apply: #digitalgov #tcdisrupt @todd_park

Companies Love to Say They Innovate, but the Term Has Begun to Lose Meaning #innovation

MT @grant27 Now we also have to make stuff & see what happens #hbrchat < Exploration (experimentation) also critical to innovation. #HBRchat

MT @cathywebsavvypr A5 If u c a woman w/leadership potential- foster it,mentor her,offer opprtys,help her learn skills #kaizenbiz

RT @amberandgreene @sanchezjb Problem is stereotypes are fixed boxes but..ppl are always changing & shifting like sand #KAIZENBIZ

@cathywebsavvypr @3keyscoach My sense is boys *and* girls need empathy today; a change from perhaps 20 years ago. #kaizenbiz

@smsjoe Thank you for that correction. #kaizenbiz

MT @jgombita @sanchezjb ..When I see row after row of male "subject experts" heads booked for conferences, I'm turned off #kaizenbiz

@smsjoe Whatever happened to the Heath brothers? They wrote a great book but that was it. #kaizenbiz

5 Metrics To Optimize #Mobile Shopping Experience #custserv #cxm #cxo

MT @liveconnection 5 Important #CustServ Statistics for Call Centers #cctr #custserv #cxm #cxo

A6 Customer agreeing to appear in a promotional video extolling the virtues of the partnership we created. #custserv

Incorporate customer testimonials into your brand's internal & external storytelling. Seek resonance! #custserv

MT @oliviahaverson @2ReviewCo Company should..make a system of easily tagging/ logging feedback so that it becomes data #custserv

RT @custservgreeter +1 RT @Hyken A4 That's called a testimonial. Ask permission to share the comment. #custserv

@vivisimo_inc All good but would welcome content that explains how #data drives customer value that drives *revenue.* #cxo #cxm #VoC

Burger chain's hiring recipe: Staff who 'relish' the customer connection #cxm #cxo #tchat #talentmgmt

Memo to Apple: Siri's Charms Fading Fast #cxm #cxo

RT @tcelab RT @bobehayes Definition of Customer Experience Mgmt #efm #cem #cxm #cxo #voc #TCE

5 Metrics To Optimize #Mobile Shopping Experience #custserv #cxm #cxo

MT @liveconnection 5 Important #CustServ Statistics for Call Centers #cctr #custserv #cxm #cxo

Senior execs say #BigData is a greater priority than #social software #socialmedia

RT @leahsoleil RT @oyukichu Top 10 #SocialMedia Blogs to Follow in 2012 (by @nealschaffer)

5 Ways Brand Journalism Will Drive Your #SocialMedia Strategy

How To Improve #PublicRelations Results w/ #SocialMedia #pr #communications #e20 #gov20

How Ludicrously Complicated #SocialMedia #Marketing Is Now (graphic)

How Social Customer Support Brings #SocialMedia Beyond #Marketing #custserv #socbiz

Nike's Brand president gets #socbiz: "We need to all recognize we are not in charge. [Our customers] are in charge."

@vivisimo_inc All good but would welcome content that explains how #data drives customer value that drives *revenue.* #cxo #cxm #VoC

Burger chain's hiring recipe: Staff who 'relish' the customer connection #cxm #cxo #tchat #talentmgmt

A6 Customer agreeing to appear in a promotional video extolling the virtues of the partnership we created. #custserv

A3 Also find out the applicable division/store/employee & employee's manager & make sure they get that customer's feedback. #custserv

A3 Acknowledge the customer's feedback; thank them for their biz; encourage them to communicate further should they desire. #custserv