@shashib tweets related to: Customer Service, Consumers, Business, Inthecapital

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According to the 2012 American Express Global Customer Service Barometer, two thirds of surveyed consumers are willing to spend more with a company they believe provides excellent customer service, and three out of four consumers surveyed confirm they have spent more with a company because of a history of positive customer service experiences (think Zappos, Amazon.com).
Shashi Bellamkonda Twitter

Consumers are Willing to Spend More on Excellent Customer Service, But are Businesses? | InTheCapital http://t.co/FmkxW90kLA

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Shashi Bellamkonda

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