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Businesses not Making the Pivot from Lip Service to Social Customer Service [infographic]
What to Do With Antisocial Media: Customer Service Author Micah Solomon in via @sharethis
Building Customer Loyalty with Customer Service and Rewards for Referrals via @eMarketer - Excellent case studies via @e_wordofmouth
RT @mayhemstudios: RT @ladyxtel Excellent Customer Service: Go Above And Beyond Serving the Customer #SocialMedia
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