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Building Customer Loyalty with Customer Service and Rewards for Referrals via @eMarketer - Excellent case studies via @e_wordofmouth
Online Retailers Move Past Discounts to Earn Deeper Customer Loyalty - eMarketer via @eMarketer
Businesses not Making the Pivot from Lip Service to Social Customer Service [infographic]
What to Do With Antisocial Media: Customer Service Author Micah Solomon in via @sharethis
The Game Mechanics of Customer Loyalty via @mashable
RT @mayhemstudios: RT @ladyxtel Excellent Customer Service: Go Above And Beyond Serving the Customer #SocialMedia
10 steps to building a brand that triples sales and grows customer loyalty:
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