Founder of Vicarious Partners, a user experience consultancy.
Author of Pleasure & Pain, essays on humanity in business.
I believe empathy builds empires.
http://whitneyhess.com/blog/Brooklyn, NY & Lower Keys, FL
Designing the product is all for naught if we don't first take the time to design the organization. The tools we use for building empathy for our customers must also be used internally to create a culture of empathy amongst employees.